Exchanges for Wrong Products

If you receive the wrong product, there is no need to worry. Ensure that the item is unused, and includes all components. Contact our support team, and they will guide you through the process. The incorrect product will be retrieved at no charge, and the correct product will be delivered to you within 7 business days.

Exchanges for Damaged Products

If your product arrives damaged or you wish to exchange it, providing video evidence is mandatory. This video must clearly show the unboxing process, highlighting the damage or incorrect product. Without this video proof, your exchange or return claim cannot be processed. Once we have the necessary evidence, CC suppirt team will review and process your claim to ensure a smooth return or replacement experience.

Customer Support

For any problems associated with your CC crocs, contact our customer support team with your order number, CC team will replace it. CC will charge you a pocket-friendly delivery services to assist you.

Claims Process

Our claims process is designed to be quick and straightforward:

Contact our support team via email: Comfortclogs6@gmail.com or 03402259029, providing your order details and a clear description of the issue.
For damaged or incorrect products, include the required unboxing video evidence.
Once your claim is approved, exchanges or repairs are typically processed within 7–10 business days.

At CC, your satisfaction is our top priority. Whether it’s a replacement, return, or repair, you can count on us to provide reliable and efficient support every step of the way.